FULL FUNNEL DIAGNOSIS (8 Nov → 30 Nov)
Meta Traffic → Strong
- CTR = excellent
- Clicks = very strong
- LP views = normal drop (site load + curiosity clicks)
Ads are performing extremely well.
Traffic is NOT the problem.
If anything, they were OVER-delivering considering the backend chaos.
🛒 Add to Cart → Also Strong
ATC 31% of LP views.
🔥 That is a phenomenal ATC rate.
This means people WANT the product.
They’re engaging. Ads + offer + landing pages are working beautifully.
- No issue at the top of funnel.
- No issue at the product level.
- No issue with audience.
The problem is further down.
🚧 Initiate Checkout: MASSIVE drop
75% drop from ATC → Checkout.
This is NOT normal.
Expected drop: 30–45%
➡️ This is where the checkout blockers, clutter, and app conflicts are murdering conversions.
➡️ This is EXACTLY where all that Monster Upsell + ship protect + messy cart drawer is interfering.
This is where your funnel dies.
💸 Add Payment Info: Another massive drop
From IC → AP = 74% drop.
Expected = 20–40%.
This stage is where:
- PayPal disappears
- Afterpay disappears
- Shipping protection is confusing
- UX breaks for logged-in Shop Pay users
- Buttons are hidden
- The cart refreshes and wipes options
- Payment options load slowly
- People simply give up
This confirms 100% that payment method conflicts are happening.
🧾 Purchases:
From ATC → Purchases = 10%
Healthy stores: 20–35%
Losing two-thirds of buyers after ATC.
Again:
- NOT ads.
- NOT traffic.
- NOT product.
🔥 It’s checkout friction.
🎯 The Exact Bottleneck
Here’s where the funnel collapses:
ATC → IC
75% drop
= cart clutter / too many widgets / cart scripts fighting each other
IC → Add Payment Info
74% drop
= missing PayPal + Afterpay + UI conflicts + customers giving up
AP → Purchase
121 purchased
= still decent despite the disaster
This is literally the definition of:
people want to buy, but the store won’t let them.
CHECKOUT → UTTERLY SABOTAGED
(75% drop twice)
That’s where the $ is dying.
Ads can drive demand… but they can’t fix structural leaks.
🧠 The truth:
If the backend were even half-decent (not amazing — just functional), your ROAS would likely be:
- 9–12+ on warm
- 5–7 on cold even during BF
- Higher AOV
Better scaling stability
🔍 But this also proves an important point:
👉 Ads are NOT the problem.
👉 Checkout + missing retention systems ARE.
If there was:
- Proper ATC flow
- A browse abandonment flow
- Improved post-purchase flow
- Weekly campaigns
- Clean checkout
- Visible payment options
- Optional, not forced, upsells
- Less friction
Results from the Black Friday Meta Ads campaign would be dramatically stronger.
💀 The brutal truth
1,805 people were driven to a checkout that then:
- hid the “checkout” button
- forced auto-add insurance
- removed Afterpay/PayPal for Shop Pay users
- showed conflicting upsells
- slowed down the cart drawer
- confused customers
- and had linited Klaviyo follow-up to save lost carts
📌 Key Insight
The current checkout setup is introducing friction, confusion, or payment conflicts, which is causing the high drop-off rate.
Improving this would probably have produced results closer to what was obtained during BF 2024.
⭐ Recommendation
To immediately improve conversions, the checkout process needs to be simplified and conflicting apps removed or reconfigured. This will restore the normal funnel behaviour and allow ads to scale efficiently. This was partially done on 26th November and the results dramatically improved.


