Marketing Plans – Who, What, When?

Who Needs a Marketing Roadmap?

A: Everyone who is about to go into business, and everyone who is already in business — whether successful or struggling. A marketing roadmap ensures clear direction, consistent messaging, and the ability to scale strategically.


When Should a Marketing Roadmap Be Created?

Before any creative or technical work begins — this includes building a website, designing a logo, setting up social media accounts, or deciding on colors and branding. Your marketing strategy should guide all those decisions.

Ongoing: Reassess your key metrics and overall strategy every quarter to stay aligned with market trends and business goals.


Is It a Set and Forget Exercise?

Absolutely not.
A marketing roadmap is a living document. Markets shift, competitors evolve, and customer behavior changes. You must regularly review, adapt, and optimize your strategy to stay relevant and profitable.


What Does a Marketing Roadmap Include?

1. Business Background

  • Why does the business exist?
  • What specific problems does it solve?
  • What’s the founder’s story and mission?

2. Target Audiences

  • Who are your ideal customers?
  • Demographics: age, gender, location, income, etc.
  • Psychographics: values, interests, habits, buying triggers
  • Where do they spend time (online and offline)?
  • What language or tone resonates with them?

3. Branding Strategy

  • Logo, color palette, font style
  • Brand energy and tone (friendly, luxurious, playful, expert, etc.)
  • Tagline and key brand statements
  • Unique Selling Proposition (USP)
  • Brand consistency check across all platforms

4. Programs and Services

  • What do you offer?
  • How are your offers positioned in the customer journey?
  • Do they create a clear path from free to premium (or small to large commitment)?

5. Website Strategy

  • Navigation and structure
  • User experience and clarity
  • Conversion optimization: are people taking action?
  • Calls to Action (CTAs): placement, wording, and effectiveness
  • Mobile responsiveness
  • Speed and technical performance
  • Platform used (e.g., WordPress, Shopify)
  • Tracking setup: FB Pixel, TikTok Pixel, GA4
  • Backup and security measures

6. SEO Assessment

  • Keyword targeting and on-page optimization
  • Technical SEO: speed, indexing, mobile-friendliness
  • Domain authority and backlinks
  • Content strategy and blog performance
  • Search engine ranking for key terms
  • Google My Business (if relevant)

7. Google Search Analysis

  • What appears when you search your business name?
  • What appears when you search key terms related to your services?
  • Are competitors outranking you?

8. Marketing Practices In Use / To Be Implemented

Lead Generation

  • Are lead magnets in place (guides, checklists, quizzes)?
  • Where are leads being captured?

Email Marketing

  • Is there a nurturing sequence?
  • Metrics: open rates, click-through rates, conversion rates
  • Email platform in use

Social Media

  • Platforms in use (Instagram, Facebook, LinkedIn, etc.)
  • Posting frequency and engagement levels
  • Follower growth
  • Insights and analytics review

Paid Ads

  • Platforms in use: Meta, Google, TikTok, etc.
  • What’s the ROI, CPL (Cost Per Lead), CAC (Customer Acquisition Cost)?
  • Split testing and optimization strategy

Current Findings (If Reviewing or Auditing)

  • What’s currently working well?
  • What’s underperforming?
  • What opportunities exist?

Action Plan: What Needs to Be Done?

  • Short-term tasks (within 30 days)
  • Mid-term projects (within 90 days)
  • Long-term goals (6-12 months)
  • Who is responsible for each action?
  • Tools or support required

A Marketing plan or strategy should be the first document produced once you start to consider opening a business. No matter what product or service you are selling you need people to see what you do and how well you do it. All of the online assets you produce, how they look and where you are seen are dictated by this document.

Once you are then up and running regularly going back and rerunning the metrics as a marketing audit will provide clear insights into the success of your business.